Who is SBJ?
Service Bureau Jansen, often abbreviated to SBJ, was traditionally known as a mail and fulfilment specialist. SBJ was established in Eindhoven in 1953 in order to support Philips Nederland. Philips supplied the first television sets and SBJ looked after shipment of the television guides. This first mail assignment marked the beginning of a long-term relationship. Today, SBJ is still a ‘preferred supplier’ of a variety of marketing and aftersales services for many (international) businesses.
A selection of 2019 figures
Specialists at SBJ
100
Packages dispatched
200.000
65% NL, 35% International
Storage locations
10.000
5500 pallets en 4500 picklocaties
E-mails
725.000
415.000 in the Netherlands and 310.000 International
Prints
6
million
Products/SKU in stock
13.800
Postal items
8.5
million
Service chats
45.000
SBJ then and now
Nowadays, SBJ is much more than merely a fulfilment specialist. The innovative family business is now managed by the third Jansen generation and the customer base includes Atos, Staples, Grohe, Fluke and Stichting Kinderpostzegels (a Dutch children’s charity). TPV, BMW, Lamb Weston, Signify, Valeo Services, PSV, DAF, Makita and many other companies are also happy to utilise the knowledge and expertise SBJ has built up over more than 60 years. SBJ helps multinationals and organisations achieve their objectives. Your Customer and Consumer Care is our priority!
In the year 2020, our service provision is divided into 4 links. We would be pleased to offer our services in:
Print on Demand & Direct Mailing,
Warehousing, (Reversed) Logistics & (e-)Fulfilment,
(Online) Actiemarketing & Responsemanagement,
Promotional Concepts & Visual Branding.
Founded
Ton Jansen takes over
New-build location
Further growth
Bart Jansen joins the company
Implementation of Warehouse Management System
Growth results
Acquisition of Atos
Implementation of E-commerce
50th work anniversary Ton Jansen
Acquisition of Atos Output Management
Bart Jansen takes over
Launch of new online campaign marketing platform
Our teams
Salesteam
The Sales team looks after your initial service or information queries.
Projectteam
The Project team oversees the progress of your projects.
Orderdesk
The Order desk manages your products, stock and logistics processes.
Servicecenter
The Service centre manages the marketing campaigns, aftersales and consumer care activities.
Reverse logistics center
The Reverse Logistics Centre provides assistance with various refund processes and product returns.
ICT team
The ICT team ensures a seamless connection between the different systems and helps with technical issues.
Management
The management team oversees the overall process and safeguards our high standards.
Your contacts
Bart Jansen
CEO and owner
Marian van Doleweerd
Team Lead Operations
Cees Krombeen
Sales Director
Peter de Wolff
Sales Manager