Service Bureau Jansen, often abbreviated to SBJ, was traditionally known as a mail and fulfilment specialist. SBJ was established in Eindhoven in 1953 in order to support Philips Nederland. Philips supplied the first television sets and SBJ looked after shipment of the television guides. This first mail assignment marked the beginning of a long-term relationship. Today, SBJ is still a ‘preferred supplier’ of a variety of marketing and aftersales services for many (international) businesses.
Nowadays, SBJ is much more than merely a fulfilment specialist. The innovative family business is now managed by the third Jansen generation and the customer base includes Atos, Staples, Grohe, Fluke and Stichting Kinderpostzegels (a Dutch children’s charity). TPV, BMW, Lamb Weston, Signify, Valeo Services, PSV, DAF, Makita and many other companies are also happy to utilise the knowledge and expertise SBJ has built up over more than 60 years. SBJ helps multinationals and organisations achieve their objectives. Your Customer and Consumer Care is our priority!
In the year 2020, our service provision is divided into 4 links. We would be pleased to offer our services in:
The Sales team looks after your initial service or information queries.
The Project team oversees the progress of your projects.
The Order desk manages your products, stock and logistics processes.
The Service centre manages the marketing campaigns, aftersales and consumer care activities.
The Reverse Logistics Centre provides assistance with various refund processes and product returns.
The ICT team ensures a seamless connection between the different systems and helps with technical issues.
The management team oversees the overall process and safeguards our high standards.