Service and Aftercare for Signify

(English version only)

Signify (Euronext: LIGHT) is the world leader in lighting for professionals and consumers. We unlock the extraordinary potential of light for brighter lives and a better world. Our global portfolio of leading lighting brands delivers advanced products, connected systems and services, designed to enhance well-being and performance, to elevate experiences and advance sustainability.

Signify has been relying on SBJ’s expertise for many years to support its European customers. Our team provides a wide range of Service and Aftercare activities, including:

• Product replacements for consumers throughout Europe
• Refunds and reimbursements for defects or returns
• Cashback campaigns for multiple brands
• Storage and distribution of products, accessories and spare parts

Professional, tailor-made returns process

SBJ manages the entire European returns process for Signify brands Philips HUE, WIZ, and Philips, including:

• RMA portal*) for consumers and customers to create cases/tickets
• Collection of products from customers (in case of defects, warranty claims, escalations)
• Incoming inspection / technical investigation on site in accordance with fixed quality criteria
• Data enrichment, status updates and feedback via the ticket portal
• Follow-up actions such as refunds, reshipments or replacements
• Sustainable waste management of unsaleable returns
• Reports on quality, turnaround time and stock management

Thanks to SBJ’s professional and flexible nature, it is possible to scale up quickly during peak periods or campaigns without compromising on quality and speed. Refunds are processed and processes are monitored every week using clear KPIs.

Why Signify chooses SBJ

The collaboration with SBJ is based on trust, expertise and a shared focus on quality. SBJ thinks along with us, responds quickly and delivers customised solutions – exactly what Signify needs to optimally serve its customers throughout Europe.

*) RMA stands for Return Merchandise Authorisation. The RMA process is used to efficiently manage and organise product returns and exchanges. RMA is an authorised process that streamlines return management for both companies and customers and ensures professional handling of returns in the logistics process.