(English version only)
Signify (Euronext: LIGHT) is the world leader in lighting for professionals and consumers. We unlock the extraordinary potential of light for brighter lives and a better world. Our global portfolio of leading lighting brands delivers advanced products, connected systems and services, designed to enhance well-being and performance, to elevate experiences and advance sustainability.
Signify has been relying on SBJ’s expertise for many years to support its European customers. Our team provides a wide range of Service and Aftercare activities, including:
Professional, tailor-made returns process
SBJ manages the entire European returns process for Signify brands Philips HUE, WIZ, and Philips, including:
Thanks to SBJ’s professional and flexible nature, it is possible to scale up quickly during peak periods or campaigns without compromising on quality and speed. Refunds are processed and processes are monitored every week using clear KPIs.
Why Signify chooses SBJ
The collaboration with SBJ is based on trust, expertise and a shared focus on quality. SBJ thinks along with us, responds quickly and delivers customised solutions – exactly what Signify needs to optimally serve its customers throughout Europe.
*) RMA stands for Return Merchandise Authorisation. The RMA process is used to efficiently manage and organise product returns and exchanges. RMA is an authorised process that streamlines return management for both companies and customers and ensures professional handling of returns in the logistics process.
Be inspired by practice and discover how successful organizations with ambition achieve more results by outsourcing fulfillment and marketing promotions in whole or in part to SBJ.
SBJ has developed a series of ongoing campaigns for Bison that stimulate sales of the entire product range. Both for the Dutch and Belgian consumer markets.
For several years now, SBJ has been responsible for the logistics and registration for Hartenhuis Chocolate Letters: a wonderful initiative by Het Vergeten Kind and Koninklijke Verkade.
i-Solution, part of i-Team Global, called on SBJ for two logistical challenges. Webshop logistics and subscription service.
By producing and selling bicycles, bicycle parts and accessories, the Accell Group is the European market leader in the field of e-bikes and number two in bicycle parts and accessories. Well-known brands of the group include Batavus, KOGA, SPARTA Haibike, Winora, Ghost, Lapierre, Raleigh, Babboe, Comet and Carqon.
Flexineb Nederland, supplier of a special nebuliser for horses, has decided to entrust SBJ with its online store logistics and 1st -line customer service. Once again, e-fulfilment has a big plus and clearly goes further than just entry, storage, packaging and shipping.
Every year, more than 100,000 children go door to door to sell so-called kinderpostzegels (stamps sold to benefit children), special cards and other fun items. The proceeds from this stamp campaign go to children who need support due to loneliness, poverty or problems at home.