i-Team Global is known as an international leader in smart cleaning solutions. The company combines innovation with practical applicability and knows how to seamlessly translate technology into ease of use on the work floor.
Webshop logistics
ii-Solution, part of i-Team Global, called in SBJ to tackle two logistical challenges. The first was the complete webshop logistics for their webshop iamthesolution.nl, where customers order cleaning accessories such as microfibre cloths, dust bags and brushes for smart devices such as the i-mop, i-vac and i-scrub. Orders are automatically received by SBJ’s WMS via www.iamthesolution.nl, after which we immediately take care of picking, packing and shipping the orders
Subscription service and returns process
In addition, i-Team came up with an innovative idea: a subscription service for automatically repeated delivery of accessories. In this way, customers receive the products they need to replace at fixed times. In close cooperation with the i-Solution team, we have set up the entire return process for this and we take care of its implementation. With clear agreements about which products may be returned, what the associated terms are and what the instructions for exchanging parts look like.
Beyond standard logistics
SBJ does more than just provide logistics for a webshop. We contribute ideas on how to make it even smarter, more customer-friendly and more efficient. For example, with a well-thought-out return flow or a tailor-made subscription service. Because our logistics fulfilment does not stop with the shipment. That’s where it starts.
Be inspired by practice and discover how successful organizations with ambition achieve more results by outsourcing fulfillment and marketing promotions in whole or in part to SBJ.
Flexineb Nederland, supplier of a special nebuliser for horses, has decided to entrust SBJ with its online store logistics and 1st -line customer service. Once again, e-fulfilment has a big plus and clearly goes further than just entry, storage, packaging and shipping.
Every year, more than 100,000 children go door to door to sell so-called kinderpostzegels (stamps sold to benefit children), special cards and other fun items. The proceeds from this stamp campaign go to children who need support due to loneliness, poverty or problems at home.
Our logistics services regularly go a step further than just entry, storage and shipping. We call that Fulfilment Plus. A good and recent example is the replacement of the power drives in 22,000 LED fixtures from manufacturer KLiTE. A job with a lead time of three weeks, during which we had to replace several drives (depending on the type of fixture).
Service Bureau Jansen (SBJ) has been providing printing services to DAF Trucks N.V. for many years now (via a business partner). This concerns technical documentation that is delivered daily to several DAF departments for, among other things, the assembly of vehicles.
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