E-Fulfilment Plus
advice
Comprehensive handling and additional services
Discover e-FulfilmentPlus, where we not only take care of the complete fulfilment of online store orders, but also offer additional services to optimise the customer experience. Read more about how we take your e-commerce process to the next level.
SBJ does not regard returns handling as a separate process, but as an integral part of our e-FulfilmentPlus service. We start where others stop. Read more about our approach and discover how we encourage customer satisfaction and repeat purchases.
Solid returns processing with clear agreements, carried out with speed, is essential for customer satisfaction and increasing the percentage of repeat purchases SBJ fully facilitates this process, from receipt to analysis and any testing for errors.
As we work with well-known clients and successful online stores, resellers and consignment partners, we understand the needs of various companies when it comes to efficiently managing goods flows.
We go beyond just refunds and reshipping. Afhankelijk van de uitkomst en specifieke leveringsvoorwaarden, storten wij het aankoopbedrag terug, versturen wij een nieuw product of zorgen wij voor reparatie. For some products we even arrange specific logistics to refurbishment parties, thereby contributing to a more sustainable distribution process and minimising the total costs of the returns process for manufacturers, middlemen and webshop owners.
Discover how SBJ’s e-FulfilmentPlus not only keeps consumers satisfied, but also contributes to more sustainable distribution and cost savings. Read more about our extensive services and start optimising your e-commerce process today.
Fulfilment cases
Be inspired by practical cases and discover how successful organisations with ambition achieve more by outsourcing fulfilment in whole or in part to SBJ.
Flexineb Nederland, supplier of a special nebuliser for horses, has decided to entrust SBJ with its online store logistics and 1st -line customer service. Once again, e-fulfilment has a big plus and clearly goes further than just entry, storage, packaging and shipping.
Every year, more than 100,000 children go door to door to sell so-called kinderpostzegels (stamps sold to benefit children), special cards and other fun items. The proceeds from this stamp campaign go to children who need support due to loneliness, poverty or problems at home.
Our logistics services regularly go a step further than just entry, storage and shipping. We call that Fulfilment Plus. A good and recent example is the replacement of the power drives in 22,000 LED fixtures from manufacturer KLiTE. A job with a lead time of three weeks, during which we had to replace several drives (depending on the type of fixture).
Service Bureau Jansen (SBJ) has been providing printing services to DAF Trucks N.V. for many years now (via a business partner). This concerns technical documentation that is delivered daily to several DAF departments for, among other things, the assembly of vehicles.
