Refund-Repair-Return
Optimize the return process for customer satisfaction and repeat purchases
As an entrepreneur with ambition in sales and marketing, you understand that the returns process is an integral part of fulfillment. At SBJ, however, we have named this as a separate service because we believe in starting where others end. On this page, we dive deeper into the crucial role of effective returns processing and how it can significantly increase customer satisfaction and repeat purchases.
Sound returns processing is the basis for customer satisfaction. Speed and clear agreements are essential here. At SBJ, we attach great importance to fully facilitating this process. We go further than just receiving returned goods and refunding the purchase price or resending a product.
Every return to us undergoes a thorough inspection, analysis and, if necessary, even testing for errors. We look at various aspects such as regret purchases, damage reports, dead on arrival returns and other product defects.
Fulfilment cases
Be inspired by practical cases and discover how successful organisations with ambition achieve more by outsourcing fulfilment in whole or in part to SBJ.
i-Solution, part of i-Team Global, called on SBJ for two logistical challenges. Webshop logistics and subscription service.
Flexineb Nederland, supplier of a special nebuliser for horses, has decided to entrust SBJ with its online store logistics and 1st -line customer service. Once again, e-fulfilment has a big plus and clearly goes further than just entry, storage, packaging and shipping.
Every year, more than 100,000 children go door to door to sell so-called kinderpostzegels (stamps sold to benefit children), special cards and other fun items. The proceeds from this stamp campaign go to children who need support due to loneliness, poverty or problems at home.
Our logistics services regularly go a step further than just entry, storage and shipping. We call that Fulfilment Plus. A good and recent example is the replacement of the power drives in 22,000 LED fixtures from manufacturer KLiTE. A job with a lead time of three weeks, during which we had to replace several drives (depending on the type of fixture).
Service Bureau Jansen (SBJ) has been providing printing services to DAF Trucks N.V. for many years now (via a business partner). This concerns technical documentation that is delivered daily to several DAF departments for, among other things, the assembly of vehicles.
